Konica Minolta
24/7 remote monitoring - instant support with instant access24/7 remote monitoring - instant support with instant access

24/7 remote monitoring - instant support with instant access

By renting a printer with RelaxRate, we will be able to monitor its operation remotely. This means that we will always know the status of your printer. So, when you contact us with any request, our team will already have all the information needed to address the issue.
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Our RelaxRate customers receive printers that use machine-to-machine communication. This connection relays all relevant system data in real-time to our support team.This allows us to quickly find out what has happened and get you printing again with minimal disruption of your day. 
BLI-buyers-lab
Remote issue resolving1. Remote issue resolving
Reduce the need for on-site repairs. Most issues can be resolved remotely. If an on-site visit is required, having precise data means our field engineers arrive optimally prepared.
Printer is always uptime2. Printer is always uptime
Machine uptime is maximised. Real-time data enables us to analyse and solve problems, check individual parts’ lifetime, and act proactively before a breakdown.
New features coming3. New features coming
New features and security patches are updated as soon as they’re available.

What security measures are in place with 24/7 remote monitoring ?

Remote_Monitoring_Graphic

Step 1

The remote connection securely relays system data to a remote monitoring agent.
 

Step 2

This data passes through a secure Konica Minolta server and to a Support Staff Console.
 

Step 3

Our support team diagnoses and remotely repairs your printer.

How does it work?

Error code appears on your printer 1. Error code appears on your printer
Our printers are monitored 24/7. If during these checks, any issues occur the device will alert you with an error message.
Reach out to Konica Minolta Service Team2. Reach out to Konica Minolta Service Team
Once you receive this alert, just reach out to our Konica Minolta support team. You can do this by raising a Service ticket via our customer portal.
Direct Remote Support3. Direct Remote Support
As soon as our team recieve this ticket we will deliver the support required. This may be done remotely or on site by one of our experienced technicians.
Back to business - Issue solved!4. Back to business - Issue solved!
Once the repair is complete you can return to printing as usual! The printer will continue to monitor 24/7 and will raise an alert if needed.
Get your printer with RelaxRate

Get your printer with RelaxRate

You can get a range of customer benefits including Remote Monitoring and more by renting a printer with RelaxRate. Take a look at our RelaxRate packages and rent your desired printer at a fixed monthly fee.
Find out more about RelaxRate

Take a look at our printers that you can rent with RelaxRate

See all printers
For demanding users
bizhub C251i
bizhub C251i
A3ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanning
  • A3 color multifunctional printer;
  • Paper formats A6-A4/ A3;
  • Copy, scan, print;
  • From 300 color prints included;
Rent 74,00 EUR / month
See detail
In stock
Our recommendation
bizhub C257i
bizhub C257i
A3ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanning
  • A3 color multifunctional printer;
  • Paper formats A6-A4/ A3;
  • Copy, scan, print;
  • From 300 color prints included;
Rent 66,00 EUR / month
See detail
In stock
Good start
bizhub C3321i
bizhub C3321i
A4ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanningWiFi
  • A4 color printer;
  • Paper formats A6-A4;
  • Including mobile printing;
  • From 250 color prints included;
Rent 42,00 EUR / month
See detail
In stock

What else does RelaxRate include?

Toner ordering and delivery
Toner ordering and delivery
Konica Minolta will handle time-consuming tasks that take away from your work. When you rent a Konica Minolta printer with RelaxRate, we will automatically deliver toners to you before they run out.
On-site services
On-site services
From installation onwards, we are there to support you. We will install your chosen printer for free, provide on-site training and offer on-site technical support and maintenance.
bizhub SECURE
bizhub SECURE
The RelaxRate Large package price includes the bizhub SECURE service, which ensures the security of your company's data.
Possibility to rent used printer
Possibility to rent used printer
With the bizhub Refreshed program, Konica Minolta offers you to rent a high-quality used printer at a lower price with all the guarantees and flexible contract terms that are provided when renting a new printer.
Let’s talk about your printing. Feel free to contact us!
+370 661 19797
Egidijus Sadaunykas
Printing Consultant
Contact us
Egidijus Sadaunykas